Monday, June 17th, 2019

Perry proTECH is technology resource

Posted: Friday, November 1, 2013

More than anything, PERRY proTECH President Jeff Boate wants people to think of the company he leads as a technology resource. He believes the company’s days of providing only document and imaging services have long since evolved into a much more comprehensive portfolio of technology solutions that include multifunction systems, wide format printing, network architecture, security, IP voice telephony, private cloud services, managed print and IT and even staff augmentation.

“I’m not sure a lot of our clients know the breadth and scope of PERRY proTECH today,” says Boate.

Founded in 1965 as the Perry Corporation, the Lima, Ohio-headquartered company built its early reputation as a provider of office equipment. As document technology evolved, so did Perry, and management began focusing more on moving documents in, out and around organizations and less on the equipment producing them. By the early 2000s, this meant providing specialized software solutions.

At the same time, the copiers and multifunction printers Perry provided and serviced had begun to be connected to networks. It soon made sense for the company to start helping its existing clients build the networks they needed to manage their document movement. In order to build out its IT component, in 2007 the company bought SMS ProTECH, a regional leader in information technology services, and in 2012 it changed its name to PERRY proTECH to reflect the shift.

Around 2011, the need for the security surrounding the information systems PERRY proTECH serviced became more apparent. The company proactively took a holistic approach to creating secure environments for its systems, taking into account electronic security, network security, camera systems and forensic services for every level of technology. Today, PERRY proTECH offers a full range of document and technology solutions and continues to evolve with the needs of the market.

According to company officials one thing that has not evolved over time, however, is the company’s commitment to its core values. Accountability tops that list, and as a 100 percent employee-owned company, honoring it comes easy. As Fort Wayne branch manager Don Pierce says, “We have a strong, vested interest in making sure the client is taken care of.”

Both Pierce and Boate credit much of the company’s continued success to its employee ownership platform. They believe team members know the company is more than just an employer; it’s their future.

“It’s a different kind of vibe and feel,” says Boate. “Everyone is working toward a common goal.”

Employees take their charge seriously. A group of eight to 10 employee owners from all levels of the company serves as the Employee Owners Communications Committee, tasked with making sure their peers understand and embrace the responsibility of employee ownership. The committee handles onboarding and orientation for new employees, presents seminars on what it means to be a shareholder and serves as mentors and accountability partners for others in the company. They champion PERRY proTECH’s core values, developing and implementing a themed curriculum each year to keep the company moving forward.

All of the company’s technical support engineers must be manufacturer-certified, and PERRY proTECH carries a number of certifications itself. It is a Microsoft Gold Partner, a VMware Enterprise Solution Provider, a Cisco Premier Partner and a Konica Minolta Service Excellence Partner to name a few of its distinctions.