Wednesday, June 28th, 2017

Holly Sale presents at Customer Service Seminar

Posted: Friday, May 15, 2015

The Huntington County Chamber of Commerce held its spring Lunch n’ Learn on Tuesday, May 12. The title of the seminar was “How to Put the Cherry on Top,” and focused on the importance of customer service. It took place at the Horace Mann Educational Center, 2485 Waterworks Road, from 11:30 a.m. to 1 p.m.

Holly Sale, the director of rehabilitation and wellness, and expert in service excellence from Parkview Huntington Hospital, presented. She discussed the importance of work performance and took attendees “back to basics” with customer service. She also detailed customer service “must-haves” for your organization.

Covered in her presentation were the purpose, vision, mission values and standards of behavior of organizations. She went on to discuss communication within an organization, telephone and in-person greetings and etiquette, key words at key times, and how all of life revolves around relationships. Sale went on to discuss the introduction, reassurance, listening skills, answering your clients or co-workers questions, taking action and expressing appreciation.

Sale further talked about how to make your co-workers feel that they are “a part of” of the organization. Each person has a purpose, is worthwhile, and by treating each other with respect, can make a big difference in everyone’s life. You can show your appreciation by offering candy bar treats, saying “thank you,” offer mementos, department or employee of the month or by taking the time to write a note. It does not take much time to show your clients or co-workers how much you appreciate them.

This was the fourth seminar held for the small business community. If you have any topics you would like discussed at a future seminar, please email skimmel@huntington-chamber.com with your ideas. We want to give our members the information they are searching to find.